Bridgtown Cycles - Terms of Conditions
These Terms and Conditions govern your use of Bridgtown Cycles service and website. By visiting the Bridgtown Cycles website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Here are our terms and conditions - you must accept these before purchasing goods from us. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeur for which we will not be responsible. Please see our (Delivery Information page) for further information.
In order to contract with Bridgtown Cycles you must be over 18 years of age. Bridgtown Cycles retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place you order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.
H4L Limited is the company name for three trading companies/websites, Bridgtown Cycles, Bike-Fit and Tavistock E-Bikes. Registered in England 12196991.
Registered Office: The Mission House, Mill Hill, Tavistock, PL19 8NW
Shop Address: Bridgtown Cycles, Unit 7 Lakeside Business Park, Walkmill Lane, Cannock, Staffordshire, WS11 0XE. +44 (0) 1922 411180
H4L Limited T/A Bridgtown Cycles is committed to ensuring that your privacy is protected. If we ask you to provide information that could be used to identify you we will only use this information in accordance with this Privacy Policy.
Our Contract
All orders placed by you and purchases of goods from us (whether from the showroom, by telephone, via our website) are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you; at which point a legally binding contract is constituted between you and us. The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.
When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Bridgtown Cycles retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A dispatch email will be sent confirming these arrangements.
Please note for orders with multiple items they may be dispatched in separate parcels and at separate times; and that receipt of the dispatch notification does not constitute a formal contract for the full order until all items have been dispatched.
Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.
Stock Policy
All products subject to availability.
We aim to hold stocks of all items that we display on the website, however in some cases stock may not be available from our suppliers. When this applies the website will not allow an order to be placed or paid for, we won't accept an order that we can't fulfil.
If a product is showing 'out of stock' but you select it anyway the 'Add to Basket' button changes to 'Keep Me Updated'. If you click this button and complete the next form you will automatically be emailed when that product comes back into stock. Neat. It also tells us that you have logged it so that we can try and get it faster.
Occasionally, due to human error, our stock levels may not be correct - if we don't have an item that you have ordered we will contact you immediately the error comes to light.
Website Accuracy, Pricing & Availability
At Bridgtown Cycles we want to provide a service that meets your expectations in every way. We have tried hard to ensure that the details contained in this website are accurate but we cannot accept any responsibility for errors that have gone undetected. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such as additional charges where applicable and included in the 'Grand Total'.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Online prices may be different from in-store prices and our shop may not carry the same stock and offers as available online.
All prices are quoted in pounds sterling by default and include taxes where applicable.
By choosing another currency from the drop down menu prices are converted to other currencies using real time data feed. These prices give a good indication of what you will be charged - however the final charge made may differ slightly from that shown.
We will not retrospectively match any prices once an order has been placed, including our own pricing reductions.
Indicative weights are given for all products, these are not guaranteed, however if you dispute the weights you may return the product to us for a full refund (see conditions in Returns Policy section).
Colours are reproduced as accurately as our electronic processes will allow, however, again, we cannot guarantee their accuracy.
If you have any issues at all with accuracy on the website, or indeed any other issue with it, we would like you to bring this to our attention, please contact us at shop@btownbikes.com
Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. Bridgtown Cycles shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this providing you a full refund upon the return of the item. Please see our Returns page for details.
We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Bridgtown Cycles cannot be held liable for any damage caused by the fitting of a spare part.
Please ensure that you have read you warranty conditions before attempting to install a part or otherwise repair item. Bridgtown Cycles cannot be held responsible if the item is damaged or you warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.
Availability / Estimated Delivery Times
We do our best to ensure availability of all advertised products and endeavour to dispatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeur for which we will not be responsible. Please see our (Delivery Information page) for further information.
Bridgtown Cycles has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact shop@btownbikes.com with you order number.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Payment
Payment over the Internet can be made via our secure checkout pages using Visa, Visa Electron, Mastercard, American Express (Amex), Switch/Maestro, Klarna and PayPal. Card charges will appear on your statement as "H4L LTD"
Please note that on PayPal/Klarna items we will ship more expensive items (Bikes, GPS units etc) to the confirmed PayPal address. The use of cash-back sites such as Quidco, Top Cash Back etc are only paid at our discretion and cannot be used in conjunction with any special deals or offers.
Alternatively you can pay by using our Klarna finance option. Please note that if you choose to pay by finance, your order will not be dispatched until all agreements and signatures have been verified.
Alternatively you can also pay by using a Cycle to Work option. This is only available on eligible products. Please note that if you choose Cycle to Work option, your order will not be dispatched until all agreements and vouchers have been verified. There is a 10% surcharge applied to the total cost of all cycle to work scheme initiatives to cover our admin costs. You cannot process your cycle to work scheme voucher using the web site, this will need to be done via email, phone or in person at the store. Please see our Cycle to Work web page for more information.
Cyclescheme vouchers offered by any of our partners are NOT redeemable on sale items. However, please contact the store staff in the first instance.
All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
Gift Vouchers may be purchased to any value between £10 and £50 and can be redeemed in multiple purchases until the balance is used. Gift Vouchers are valid for 365 days from date of purchase.
Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
In-Store Credit may be used to purchase items until the balance is used. In-Store credit must be used within 6 months of it first been applied to your account. After this 6 month period any in-store credit will be treated as void and are non-exchangeable and non-refundable.
Due to the nature of the payment system your credit/debit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of working days to show on your account, depending on payment provider.
If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Bridgtown Cycles order reaches your country. These and any additional charges for customs clearance are your responsibility.
Payment by telephone.To ensure our mutual security, no telephone deposits or payments will be taken for goods, either delivered or collected from the store.
KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
V12 Terms and Conditions
Please note that interest-free credit is only offered on full price (MSP) eligible Bianchi, Cervelo, Colnago, GT, Moda, Orro, Ridley and Santa Cruz products. Some exclusions may apply.
0%APR Finance is not available on sale, Cyclescheme or discounted models unless otherwise stated.
A minimum deposit of 10% of the order value is required by either credit or debit card.
You must be a permanent resident of the United Kingdom and must have lived in the UK for the last three years or more. Unfortunately, online finance cannot be offered to residents of Eire. In order to safeguard against fraudulent applications, we regret that we're only able to deliver goods to the home address of the applicant.We may receive a commission if your application is successfuland the amount may vary depending on the product chosen and the amount of credit taken out.
H4L Ltd acts as a credit broker, not the lender and will introduce you to Secure Trust Bank PLC, trading as V12 Retail Finance Limited. Applications are subject to status, minimum spend applies.
Order Processing
Your order is sent directly to our secure terminals for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders placed Tue-Fri (excluding Bank Holidays).
Why you can feel secure shopping with us. We use the industry leading internet payment company OPAYO (formally Sage Pay) and PayPal, to protect your card details and protect us from fraud; the following security systems are used.
Transaction security. All transaction information passed between merchant sites and the OPAYO VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from OPAYO are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the OPAYO servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage. All sensitive data is secured on OPAYO using internationally recognised 256-bit encryption standards. The data they hold is extremely secure and the system is regularly audited by the banks and banking authorities to ensure it remains so.
Links to banks. OPAYO has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Verified by Visa and MasterCard Secure Code. To ensure our mutual security and give you even more confidence in shopping online with Bridgtown Cycles, we have introduced Verified by Visa and MasterCard Secure Code. These services enhance your existing credit/debit card accounts against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. Once you have registered and created your own private password with your card issuer, you will be automatically prompted at the checkout when the card is being processed to provide this password each time you make a purchase. Please note that your Verified by Visa and MasterCard Secure Code password is related to your credit/debit cards and is not your Bridgtown Cycles customer account password. Bridgtown Cycles does not have access to your Verified by Visa or MasterCard Secure Code password.
Employee access. No individuals within OPAYO are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
CYCLE TO WORK INITIATIVES
You can get any accessory that keeps your bike wheels turnings, for instance:
Safety accessories - that help keep you and your bike safe; helmets, bike lights, reflectors, mirrors, bells, locks.
Essential accessories - necessary to cycle commute; clothing and shoes, mudguards, panniers, backpacks, child safety seats.
Components and parts - that keep your bike in great shape; pumps, puncture repair kits, cycle tool kits, tyre sealant, groupsets, wheels, cranksets, cassettes.
How much can I spend?
Up until recently £1000 was the upper limit (at least for companies without their own consumer credit license).
However, new legislation has removed the £1000 limit for bikes under the Governments Cycle To Work initiative, so employers can now apply to have no limit on the value of certificates issued to employees! This new limit is available now so your employer can start applying for a higher (or even unlimited) Cycle To Work limit straight away!
If you want to benefit from this new higher limit, all you need to do is get in touch with your employer or HR department and ask them to apply for a higher limit through their chosen Cycle To Work provider. Then you can apply for a higher value certificate and save on your dream bike!
Adding funds or ‘topping-up’ – with the new government guidance on scheme limits, it is now no longer possible to ‘add funds’ or ‘top-up’ your voucher to buy a higher value bike. This means that if you are looking for a bike or package worth £1000 or more, you must go through the new process with your employer or scheme provider to request a voucher for the full value.
Cyclescheme vouchers offered by any of our partners are NOT redeemable on sale items. However, please contact the store staff in the first instance.
Here at Bridgtown Cycles we are proud to support the following cycle to work schemes:
Cyclescheme
Cycle Solutions
Bike2Work Scheme
Green Commute Initiative
Vivup
C2W Support
Cycleplus
Cycle Scheme Surcharge
For any cycle scheme voucher initiative listed above, there will be an additional surcharge of 10% added on to the total cost of the voucher.
What can I buy?
You may buy any type of bicycle, be it a road bike, E-bike, hybrid, mountain bike or a folding bike but it cannot be a children’s bike. You can also use the voucher to get any safety equipment you need for commuting. This might include:
Helmets
Bells and Bulb horns
Lights
Mirrors
Mudguards
Panniers, Luggage
Locks and Chains
Pumps and repair kits
Reflective clothing
What can't I buy?
Items listed below are not to be used with a cycle scheme voucher:
Nutrition
Training equipment (Including Smart Trainers, Turbo Trainers, Rollers or accessories)
Bicycle Computers (Including Wahoo, Garmin, Lezyne, Stages etc)
Action Camera's
Children's Bicycles
How do I pay using my voucher?
Your first port of call would be to contact the team at Bridgtown Cycles either via telephone, email (shop@btownbikes.com) or in person to check on availability of the model/size that you would like. During this conversation your details will be taken and added to our database and a quote for your product/sale will be generated.
Once you have this quote then you can apply for your voucher using your companies relevant scheme (please check that we support this scheme before going ahead).
Once this has been processed by your company, you will then be emailed an electronic certificate which you can use in store to exchange for your new bicycle.
Please note: You can not purchase a bike via our website using a cycle scheme voucher. This has to be done as mentioned above.
Do I Have to ride to work on it?
When you get a bike via the cycle to work scheme it's vital that you get in the saddle and ride to work!
Delivery
We strongly believe that Bridgtown Cycles offers some of the best bicycles, accessories and components available today and we understand that your purchase is an investment in your passion; it deserves the best possible care and attention. You will have a number of delivery options available to you at checkout so please ensure the service you select meets your needs and matches your order value. Think of it as insurance!
Postage costs - United Kingdom
Postage is free on all UK orders over the value of £40.00.
Courier Services
We aim to despatch all orders within 24 hours of receipt and in most cases orders received by 1300hrs will go the same day. If we cannot despatch your order within 48 hours we will contact your by telephone or email .
All smaller & lighter items are posted via Royal Mail Standard, this service provides a 3-5 day delivery with 90% success rate within 3 days, for a small upcharge you can select Tracked 48 with a 95% success rate within 2 days. We also offer APC Courier next day and Saturday delivery. All options are in the checkout. Please order by 1300hrs for any next day service, orders after 1300hrs will be despatched the following 'working' day.
Larger and heavier items, including wheels will be posted by a courier on their next day service, this has a success rate of over 90% so delivery should be the day after sending, but this cannot be guaranteed.
Bikes are shipped via APC couriers 24 hour (Next Working Day) service to most of mainland UK. They may take longer to deliver to more remote locations, please contact us for more information.
Courier & Royal Mail Demand at peak season and during the Pandemic
Due to the highest demand for courier services neither Bridgtown Cycles nor APC Courier Services can guarantee next day delivery. Whilst every effort is made, staff shortages and high demand have forced APC to remove any guarantees or refunds for missed deliveries. Clearly the current pandemic and any local restrictions will also have an impact. Please contact the store if you are unsure on delivery timings where w will be happy to advise as best we can.
PLEASE NOTE: All of our bikes are built and PDI'd to order, please allow a build/packing time of 1-3 days. In most cases we aim to get these out on the same day.
Next Day premium postage options in the UK are next WORKING day services, e.g. if you order on Friday on a next day service you will receive your delivery on Monday the following week. Royal Mail Special Delivery services DO NOT deliver on Saturdays. We do offer APC Saturday delivery service to select at the checkout if needed. (U.K Mainland only, excludes Highland and certain postcodes).
Royal Mail Standard Delivery Service - Royal Mail service for orders under £40.00. This service is able to deliver your goods to anywhere in the UK, including Northern Ireland, Jersey, Guernsey and Isle of Man. Goods sent with this service can take up to 10 working days to arrive, but it is usually much faster.
Royal Mail Tracked Delivery Service - Royal Mail Tracked service for orders over £40.00. This service allows you to track your parcel to your door. Royal Mail Tracked is able to deliver your goods to anywhere in the UK, including Northern Ireland, Jersey, Guernsey and Isle of Man. The Tracked Delivery Service usually takes 3-5 working days for your goods to arrive from receipt of order. Parcels addressed to Jersey, Guernsey and Isle of Man will be tracked up to acceptance into the territory.
Courier Next Working Day - Paid for courier service selected at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales for this service are shown below, please note that "working days" do not include weekends or bank holidays.
Ordered Tuesday - Before 1pm - Delivery Wednesday 7:30 am - 9 pm
Ordered Tuesday - After 1pm - Delivery Thursday 7:30 am - 9 pm
Ordered Wednesday - Before 1pm - Delivery Thursday 7:30 am - 9 pm
Ordered Wednesday - After 1pm - Delivery Friday 7:30 am - 9 pm
Ordered Thursday - Before 1pm - Delivery Friday 7:30am - 9pm
Ordered Thursday - After 1pm - Delivery Monday 7:30am - 9pm
Ordered Friday - Before 1pm - Delivery Monday 7:30 am - 9 pm
Ordered Friday - After 1pm - Delivery Tuesday 7:30 am - 9 pm
Ordered Saturday, Sunday & Monday - Delivery Tuesday 7:30 am - 9 pm
Courier Next Working Day by 12 - Paid for courier service selected at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales for this service are shown below, please note that "working days" do not include weekends or bank holidays.
Ordered Tuesday - Before 1pm - Delivery Wednesday 7:30 am - 12 pm
Ordered Tuesday - After 1pm - Delivery Thursday 7:30 am - 12 pm
Ordered Wednesday - Before 1pm - Delivery Thursday 7:30 am - 12 pm
Ordered Wednesday - After 1pm - Delivery Friday 7:30 am - 12 pm
Ordered Thursday - Before 1pm - Delivery Friday 7:30am - 12 pm
Ordered Thursday - After 1pm - Delivery Monday 7:30am - 12 pm
Ordered Friday - Before 1pm - Delivery Monday 7:30 am - 12 pm
Ordered Friday - After 1pm - Delivery Tuesday 7:30 am - 12 pm
Ordered Saturday, Sunday & Monday - Delivery Wednesday 7:30 am - 12 pm
Courier 2 Working Day Service (Highlands & Islands only) - Paid for courier service determined by postcode at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales for this service are shown below, please note that "working days" do not include weekends or bank holidays.
Ordered Tuesday - Before 1pm - Delivery Thursday 7:30 am - 9 pm
Ordered Tuesday - After 1pm - Delivery Friday 7:30 am - 9 pm
Ordered Wednesday - Before 1pm - Delivery Friday 7:30 am - 9 pm
Ordered Wednesday - After 1pm - Delivery Monday 7:30 am - 9 pm
Ordered Thursday - Before 1pm - Delivery Monday 7:30am - 9 pm
Ordered Thursday - After 1pm - Delivery Tuesday 7:30am - 9 pm
Ordered Friday - Before 1pm - Delivery Tuesday 7:30 am - 9 pm
Ordered Friday - After 1pm - Delivery Wednesday 7:30 am - 9 pm
Ordered Saturday, Sunday & Monday - Delivery Wednesday 7:30 am - 9 pm
Courier Saturday Delivery - Paid for courier service selected at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales for this service are shown below, please note that "working days" do not include weekends or bank holidays.
Ordered Tuesday - Before 1pm - Delivery Saturday 7:30 am - 9 pm
Ordered Tuesday - After 1pm - Delivery Saturday 7:30 am - 9 pm
Ordered Wednesday - Before 1pm - Delivery Saturday 7:30 am - 9 pm
Ordered Wednesday - After 1pm - Delivery Saturday 7:30 am - 9 pm
Ordered Thursday - Before 1pm - Delivery Saturday 7:30am - 9 pm
Ordered Thursday - After 1pm - Delivery Saturday 7:30am - 9 pm
Ordered Friday - Before 1pm - Delivery Saturday 7:30 am - 9 pm
Ordered Friday - After 1pm - Delivery following Saturday 7:30 am - 9 pm
Ordered Saturday, Sunday & Monday - Delivery following Saturday 7:30 am - 9 pm
Courier Saturday Delivery By 12 - Paid for courier service selected at checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Time scales for this service are shown below, please note that "working days" do not include weekends or bank holidays.
Ordered Tuesday - Before 1pm - Delivery Saturday 7:30 am - 12 pm
Ordered Tuesday - After 1pm - Delivery Saturday 7:30 am - 12 pm
Ordered Wednesday - Before 1pm - Delivery Saturday 7:30 am - 12 pm
Ordered Wednesday - After 1pm - Delivery Saturday 7:30 am - 12 pm
Ordered Thursday - Before 1pm - Delivery Saturday 7:30am - 12 pm
Ordered Thursday - After 1pm - Delivery Saturday 7:30am - 12 pm
Ordered Friday - Before 1pm - Delivery Saturday 7:30 am - 12 pm
Ordered Friday - After 1pm - Delivery following Saturday 7:30 am - 12 pm
Ordered Saturday, Sunday & Monday - Delivery following Saturday 7:30 am - 12 pm
Click & Collect - Our Click & Collect service offers all the benefits of shopping online, combined with the same personal retail experience that you'd receive in our store. Simply order your items, select Click & Collect and when your order is ready for collection we will contact you using the details provided when the order was placed. This can take up to 3 working days but is free of charge.
When you use the Click & Collect option for collecting your purchase you MUST be in procession of the following documentation:
Email notification/confirmation of your order
A valid form of identification - e.g. Driving licence | Passport
The debit/credit card that was used to originally pay for the item.
The goods will not be released unless the above criteria is met. This is protect both you the consumer and use as a business against fraud.
Delivery of Complete Bicycles - We at Bridgtown Cycles pride ourselves on our customer service, knowledge and having one of the best service centres around. It is preferable that all bicycles are collected from our store (either in Cannock or Tavistock) in person. That way we can ensure that we continue our excellent customer services by providing all the relevant information about the bicycle and also point out any special features that these may have and their intended use. Also, an added feature to this is that all bikes collected will have the benefit of being built by our service centres fully qualified professional mechanics, so that you will piece of mind that your bicycle is assembled correctly and ready for use straight away.
All bicycles that are collected in person will then be offered the first service free of charge. This is to ensure that the bike runs how it should be after a period of bedding in. In normal circumstance/riding we often see the gear cable stretch a little and this can then send the gears slightly out of index, so what better way of sorting this by getting the Brigtown Cycles Service Centre mechanics servicing your new pride and joy free of charge.
Though if requested, we can deliver completed bikes (using the delivery options as described above) to home addresses only that match the payment details used for the purchase. All bikes that are delivered are not passed as safe to immediately ride on the road (small adjustments may be needed e.g. assemble of the handlebars and stem / insertion of the saddle and seat post). Therefore it is encouraged that the buyer seeks an authorised and qualified bicycle mechanic to complete the bicycle build out of the box and ensure that it is safe for use on the road.
All bicycles that are delivered are void the first free service at Bridgtown Cycles.
Delivery Charge of Completed Bicycles - The following delivery charges apply to bicycles:
Mechanical Bicycles: Delivery of completed mechanical bicycles carry a surcharge of £15.99 added at the point of check out.
E-Bicycles: Delivery of completed e-bicycles carry a surcharge of £29.99 added at the point of check out.
The customer is required to notify us, in writing, of any shortage, mis-delivery or other discrepancy within 5 working days of receiving the goods, thereafter the buyer shall be liable for any such discrepancy.
RETURNS POLICY
Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Under the Consumer Rights Act of 2015 you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.
Please notify us through your account by clicking the Returns/Warranty link and follow the steps provided. Guest checkout orders will have to instigate their returns by emailing shop@btownbikes.com with their order number and intentions. Full return guidelines are available here.
REFUNDS (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds are granted (if applicable):
Books or other paper products with obvious signs of use;
Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
Any item that is returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet: Try the following steps:
First check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@btownbikes.com
SALE ITEMS
We do not offer refunds for sale items, unless they are faulty.
EXCHANGE (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at shop@btownbikes.com post your item to:
Returns Department
Bridgtown Cycles
Unit 7 Lakeside Business Park
Walkmill Lane
CANNOCK
WS11 0XE
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING
To return your product, please mail your product with your details and reason for returning to:
Returns Department
Bridgtown Cycles
Unit 7 Lakeside Business Park
Walkmill Lane
CANNOCK
WS11 0XE
You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
RIGHT TO CANCEL
In addition to our Returns Policy, under the Consumer Contracts Regulations of 2014, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
To exercise your right to cancel follow the steps below:
To cancel an order, call 01922 411180, email on shop@botwnbikes.comor write to us at Bridgtown Cycles, Unit 7 Lakeside Business Park, Walkmill Lane, CANNOCK, Staffordshire, WS11 0XE.
You can cancel anytime from placing your order up to the end of a period 30 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
Items should be returned with the original packaging and with any labels still attached and be in a new and unused condition. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods suppliedif the loss is the result of unnecessary handling of the goods by you.
CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations, you have the right to cancel your order for any item bought on this website for a full refund.
This doesn't apply to:
- Items collected in store
- Goods made to the customer's specification or are clearly personalised
- Goods which are liable to deteriorate (nutrition) or expire rapidly (magazines)
The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.
Orders may be cancelled at any time between the order being placed and the order going into the "Processing" stage. Customers are notified via email when the order goes into the processing stage. Due to the time frame between the processing and dispatch steps sometimes orders cannot be stopped quickly enough. There are exceptions when this is not the case, but this is treated on a case by case basis. If the item has already been dispatched then please see our Returns Page for details.
Customised and Special Order items - Due to the nature of these orders these must be paid in full at the time of sale. No exchanges, refunds or cancellations will be accepted on any special order item.
The Consumer Contracts Regulations 2013 which came into force on 13 June 2014 provide statutory backing for the good business practices which Bridgtown Cycles already observe. The regulations allow a consumer to return any products (with the exception of custom orders) ordered by mail/phone/fax or internet from Bridgtown Cycles within 14 working days (starting the day after delivery) for a full refund.
Christmas Returns
Because of the nature of the Christmas season we extend our returns policy such that any goods bought from the beginning of November may be returned by 10th January for a full refund. Goods must be returned in good condition and along with all tags and packaging with which they came. A refund under these circumstances will be made without quibble, however it would be useful for us to know the reason for the return as this will assist our customer service in the future.
We recommend using the Royal Mail Recorded Delivery Service to return goods, this will ensure that there is proof of delivery and insures the goods whilst in transit. We are not responsible for losses during return transit.
Reviews and Comments
We, encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Bridgtown Cycles website.
Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third party claims. We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.
This warranty does not affect your statutory rights.
Complaints Procedure – Bridgtown Cycles
If you have a complaint about Bridgtown Cycles, it’s products or staff then please follow the steps below:
If you are not entirely happy with your recent experience, please raise a complaint by contacting our Compaints Team on info@btownbikes.com / 01922 411180 [option 3].
We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 2 working days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 3 working days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.
All complaints should be sent to info@btownbikes.com or by post to:
Mr S Biddulph
The Manager,
Bridgtown Cycles,
Unit 7 Lakeside Business Park,
Walkmill Lane,
Cannock,
Staffordshire,
WS11 0XE.
Or contact may be sort via landline (during business hours) to 01922 411180 {option 3}
We endeavour to respond to all complaints within 24 hours and they will be actioned within 2 working days.
Guest Checkout: Terms and Conditions
Guest checkout enables new and existing customers to enter the checkout process without logging in or being previously registered with Bridgtown Cycles. Customers who do not create an account before proceeding to the checkout will be asked to enter a delivery address and then taken to the payment page.
Users of the Guest Checkout facility will not receive any loyalty discounts that may be applicable to their order had they signed in. Loyalty discounts cannot be applied retrospectively to orders placed on the Guest Checkout system.
Price Match Policy Terms
We like to think at Bridgtown Cycles that we have our finger on the pulse with our pricing to offer you teh customer the best possible deal. However, if you are eagle-eyed enough to spot a bit of a bargain elsewhere, we'll do our best to match the price. We keep an eye on the prices charged by leading independent cycle retailers, so if you do spot a product you're after on their site which is cheaper, why not see if we can match it?
Please tell us where you saw the product by completing a price match request on the product page on the item in question. We will research the item and get back to you with a response as soon as we can. As much as we'd love to match every lower price, there are some terms and conditions we have to apply:
Bridgtown Cycles reserves the right to decline the price promise at our own discretion
Price matches cannot be used in conjunction with any other offers. (0% Finance, Cycle to Work, Voucher Codes)
We will only price match the exact product in the actual size and colour if the item is in stock at the alternative retailer
We will NOT price match against non UK web sites, GPS sites, Amazon or auction site such as eBay
We will contact you via email if we agree with the price match
Price matches will only be available for 7 days
Price matches cannot be applied retrospectively and cannot be used in store
Fair Purchase Policy
At Bridgtown Cycles, we buy from our suppliers with an agreement to sell to private customers. It is not in our business model to sell items in bulk quantities to other retailers, bicycle manufacturers or resellers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please contact us.
Bridgtown Cycles Vulnerable Customers Policy
Definition of vulnerable customers:
- Elderly individuals.
- Customers with disabilities, including physical, sensory, cognitive, or mental health impairments.
- Customers experiencing financial hardship or debt-related difficulties.
- Customers with limited English proficiency or communication barriers.
- Individuals identified as vulnerable by a recognized authority or social service agency.
Identification and training:
- All employees will undergo regular training to recognize signs of vulnerability and understand the appropriate actions to take.
- Frontline staff will be trained to proactively identify vulnerable customers through attentive observation and active listening.
- Managers and supervisors will receive additional training to handle complex cases and provide necessary support.
Communication and accessibility:
- Provide clear and accessible communication channels, including easy-to-understand language and alternative formats (such as large print or braille).
- Offer translation or interpretation services for customers with limited English proficiency.
- Ensure physical facilities are accessible to customers with mobility impairments.
Support and assistance:
- Designate a specific team or individual responsible for handling vulnerable customer inquiries and providing personalized support.
- Offer flexible appointment scheduling and extended time for vulnerable customers to discuss their needs or make decisions.
- Provide assistance with form filling, document submission, or navigating online platforms if required.
- Establish referral partnerships with external organizations or agencies to connect vulnerable customers with additional support services.
Data protection and confidentiality:
- Ensure that all personal information shared by vulnerable customers is handled in accordance with data protection regulations and treated with strict confidentiality.
- Obtain explicit consent from customers before sharing their information with external agencies or organizations, unless legally required or in the customer's best interest.
Complaints and feedback:
- Provide clear information to vulnerable customers on how to make complaints or provide feedback, including multiple channels (such as phone, email, or in-person).
- Designate a dedicated contact person to handle complaints related to vulnerable customers promptly and sensitively.
- Regularly review and analyse complaints to identify areas for improvement in the vulnerable customer support process.
Staff training and awareness:
- Conduct regular training sessions to raise awareness among employees about vulnerability issues, empathy, and understanding.
- Provide ongoing support and resources to employees to ensure they can effectively implement the vulnerable customer policy.
- Foster a culture of respect, inclusivity, and non-discrimination throughout the organisation.
Service Plans
Spread the Cost & Keep On Rolling
At Bridgtown Cycles we would always recommend regular servicing to keep your bike in top condition. To keep you riding trouble free, we offer a variety of pay monthly Service Plans to suit your budget, as well as the size of your fleet.
Starting from just £6 per month, each plan covers your bike for two services per year*, with more comprehensive plans also including a prescribed number of labour-free workshop visits for any additional work. Our staff will notify you in good time when a service is due, and we can always tailor your service needs around big events or races.
Details of the plans are given below. Our staff are always on hand to discuss your requirements.
Bronze Service Program - £6 per month
Program includes 2 scheduled services per annum - 6 monthly intervals whereby the bike will receive a full health and Safety service with adjustments & recommendations made appropriately. These services will cover all aspects of the mechanics of a bike with the exclusion of Shock Services and Di2 Firmware updates. This product is ideally suited to the leisure market where bikes are ridden once or twice a week.
The Bronze service plan includes:
Safety Inspection for Loose or Worn Parts.
Hubs, Headset & Bottom Bracket adjusted as needed.
Tighten and adjust braking and gear components.
Chain checked for wear.
Tyres Checked for wear & tear.
Silver Service Program - £12 per month
Program includes 2 scheduled service plans per annum plus 2 further labour free visits (maximum 2 hours whereas afterwards labour will be charged at the normal hourly rate) to the workshop for additional work. This plan would suit the regular rider and club rider who covers plenty of miles on their bike.
The Silver service plan includes:
Safety Inspection for Loose or Worn Parts.
Hubs, Headset & Bottom Bracket adjusted as needed.
Tighten and adjust braking and gear components.
Chain checked for wear.
Tyres Checked for wear & tear.
Transmission removed, checked & cleaned.
Wheels trued.
Bicycle cleaned.
Gold Service Program - £17.50 per month
Gold Service Program Plus - £30 per month (2 Bikes)
Program includes 2 Scheduled Gold services per annum plus unlimited pre-booked labour free visits (maximum 2 hours whereas afterwards labour will be charged at the normal hourly rate) to the workshop for additional work. This plan would suit the daily commute rider and the rider who has specific races or target events whereby pre event bike checks would be deemed advantageous. This would also suit those riders with complex bikes such as Full suspension Mountain bikes that are used regularly off road, TT/Tri bikes and aero road bikes with concealed cabling.
The Gold service plan includes:
All parts removed to allow Frame and forks and components to be checked, cleaned and detailed.
Remove, clean, inspect and grease brake & gear cables.
Safety Inspection for Loose or Worn Parts.
Hubs, Headset & Bottom Bracket, Derailleur Pulleys removed, inspected, cleaned and adjusted.
Di2 Firmware updates.
Tighten and adjust braking and gear components.
Chain checked for wear.
Tyres Checked for wear & tear.
Transmission removed, checked & cleaned.
Wheels trued.
Bicycle cleaned.
Please note:
If the plan is cancelled within the 12 month period then any outstanding labour will become due for payment.
Customers using their own parts, no matter what standard of service plan will be charged labour at the normal hourly rate unless agreed by the Service Centre Manager.
We will contact customers via email to remind them to contact the store to book in their bicycle for its service. This is a complimentary service that we provide. However, ultimately it is the customers responsibility to book their bicycle in for service at the store.
If an appointment for a service requires to be cancel then a minimum of 48 hours must be given so that we may 'try' and rearrange an earlier slot. Within this time limit you will be offered the next available service slot which could be up to 6-8 weeks away.
Our service plans last for a 12 month rolling period. Services not taken within the 12 month plan will not be carried over.
Aero Gold Service Program - £20.00 per month
This program includes 2 Scheduled Aero Gold services per annum plus unlimited pre-booked labour free visits (maximum 2 hours whereas afterwards labour will be charged at the normal hourly rate) to the workshop for additional work. This plan would suit the daily commute rider and the rider who has specific races or target events whereby pre-event bike checks would be deemed advantageous. This would also suit those riders with complex bikes such as TT/Tri bikes and aero road bikes due to the complexities of the headset, handlebars and cable routing.
The Aero Gold service plan includes:
Safety Inspection for loose or worn parts.
Hubs, Headset, Bottom Bracket and Derailleur Pulleys removed, cleaned, inspected and adjusted.
All parts removed to allow frame and forks and components to be checked, cleaned and detailed.
Transmission removed, cleaned, inspected and adjusted.
Remove, clean, inspect and grease brake & gear cables/Brake Bleeds as needed.
Tighten and adjust braking components.
Chain, Cassette and Chain Rings checked for wear.
Tyres Checked for wear & tear.
Wheels trued.
Bicycle cleaned.
Di2/EPS firmware updates
Customer Rewards
The Bridgtown Cycles Customer Reward scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. You must register as a Bridgtown Cycles customer to earn and redeem your points. Registration can be completed online and in the shop.
Customer Reward points are awarded for every £1 spent and are valued at 0.001p per point.
Bridgtown Cycles reserves the right to amend the number of points earned per £1 without prior notice.
Customer Reward points are awarded on all purchases in the Bridgtown Cycles Store and on the Bridgtown Cycles website, this excludes the purchase of Bridgtown Cycles/Bike-Fit Gift Vouchers unless otherwise stated.
Customer Reward points can be redeemed in store at Bridgtown Cycles and also on the Bridgtown Cycles website.
Customer Reward points are not redeemable for cash.
Customer Reward points are not redeemable against delivery or other service charges.
The value of Customer Reward Points that are available when you purchase an item will be displayed on the product page. This value will include any current Customer Rewards Points Offer.
Customer Reward points have a 12 month expiry period. Should there be no activity (earning or spending points) for a rolling 12 month period your Customer Rewards account balance will be reduced to zero. Your account will remain active in order for you to earn and spend points in future.
Customer Reward points may not be applied when used in conjunction with another deal that a member of the team has offered.
The managers reserves the right to apply/deduct points.
Club/Team Discount
As from 1 September 2020 all club/team discounts have now stopped unless authorised by the manager. Instead of club/discounts we will now offer an extra incentive of double, triple (or even more!) rewards points depending on your club/team status.
The reward points will automatically update on your account if you qualify. In order for you to qualify for club/team reward points the following needs to apply:
- The club/team must be authorised by the manager at Bridgtown Cycles on one of our supported schemes.
- You must be a fully paid up member (subs) of your club/team.
- Your club/team secretary must provide Bridgtown Cycles with an up to date copy of all its members. It is not the responsibility of Bridgtown Cycles to chase associated clubs/teams on their admin. If your name is not on our list then no 'extra' reward points will be applied.
- Reward points will not be applied retrospectively.
- The manager’s decision is final.
Competitions
Bridgtown Cycles from time to time will run competitions via different social media platforms in order to promote our store and services. All competitions will have a closing date posted on the social media platform with the basic rules. The full rules of general competitions are below:
- The person entering must have liked the post, liked our store FB page and shared the post on whatever social media platform it is advertised on.
- The winner will be judged (when needed) by the shop staff and notified within 5 working days as well as publishing this on social media.
- One prize per household bike
- All prizes will be sent out to the winner(s) or collected via the store.
- Vouchers are to be used within one year of activation.
- Vouchers will not be exchanged for cash
Copyright
All website content is either the property of Bridgtown Cycles or its suppliers. Permission is given to all customers of the website to electronically copy and print sections of this website for personal use only. Any other use requires the written permission of Bridgtown Cycles.